Celebrating success: 8 big wins from the 2024 Axonify Awards

As 2024 comes to a close, we’re celebrating the success of our customers—organizations that have reimagined how their frontline teams learn, connect and get things done.

This year’s Axonify Awards brought together 43 applicants from around the globe, each showcasing game-changing achievements. Since its launch in 2016, Axonify Awards have honored companies that lead the way in employee engagement, operational efficiency and business impact. 

Think of it as our version of Spotify Wrapped—where instead of highlighting the most played, we’re shining a spotlight on the most impactful wins shaping the future of work.

Let’s dive into eight standout stories that defined frontline success in 2024:

1. Marriott International checks into a new era of learning and communications

With 800K+ team members across 9K+ properties, Marriott International faced a monumental challenge: engaging and informing associates worldwide. By replacing a traditional LMS with Axonify, it revolutionized its approach to learning and communications. 

In just 70 days, Marriott team members completed over 5 million learning modules, answered 44 million questions and consumed 2.5 million communications. Marriott has found a strong interest from associates seeking to learn and stay engaged on-the-go with nearly 62% of logins coming from mobile.

2. O’Reilly Auto Parts fuels employee retention with certified expertise

For O’Reilly Auto Parts, maintaining deep product knowledge across thousands of stores is crucial. Its Certified Parts Professional Program, delivered via Axonify, empowers team members with valuable parts and customer service expertise.

This scalable approach has helped reduce turnover, corresponds to improved task completion rates, and has increased engagement. Certified Part Professionals lead the way in providing excellent customer service and driving performance for their stores.

3. EnergyAustralia powers a dispersed workforce with modern learning

Serving 1.6 million customers across six contact centers, EnergyAustralia faced challenges with its traditional, face-to-face training. A pilot program with Axonify proved so successful it led to a company-wide rollout.

The results? A 31% reduction in onboarding time, lower call volume and handling time and 100% employee participation. This streamlined approach has improved efficiency while keeping employees engaged.

4. Family Farm and Home cultivates engagement with a homegrown content strategy

Michigan-based retailer Family Farm and Home knew that engaging employees was key to improving customer service and reducing turnover. The solution? Creating entertaining, educational in-house videos featuring its own team members.

This creative approach drove a 97% participation rate, with employees logging in 12 times per month. In addition, their Timeline has seen over 950,000 impressions and 1,293 posts, showcasing an engaged and thriving workforce.

5. Goeasy invests in data-driven strategies to measure ROI

Canadian financial services company Goeasy emphasizes the importance of measuring learning impact. With a robust post-launch analysis process, it used Axonify to identify knowledge gaps and create targeted content.

The result: improved loan submission accuracy, fewer payment discrepancies and reduced error-correction time. By linking learning outcomes to business results, Goeasy ensures that its training delivers measurable ROI.

6. Longo’s stocks future leaders with hybrid learning

To develop future leaders, Canadian grocer Longo’s implemented a Department Manager Training (DMT) program using a hybrid learning approach. The program combines virtual instructor-led sessions, self-paced modules and in-store tasks, with Axonify as the central platform.

This initiative has led to an 11% knowledge lift on key topics and a 90% promotion rate among participants, setting a benchmark for leadership development across the organization.

Intrigued? Read the full Longo’s story here

7. Charcoal Group of Restaurants streamlines onboarding for managers

Charcoal Group revamped its onboarding by shifting from time-consuming, handwritten knowledge tests to Axonify-powered assessments. This change not only reduced administrative burdens but also empowered team members to prepare independently.

The streamlined process ensures that all employees are ready to uphold the company’s high service standards, creating a better experience for managers and guests alike.

8. Sage answers the call for better contact center support

Sage’s Customer Support operations team took an innovative approach to learning by integrating AI into their training strategy. By analyzing call recording data, they identify on-the-job training needs, ensuring their learning content stays hyper-relevant to team members’ challenges on the phone.

This targeted, data-driven approach has delivered impressive results: an increase in tNPS, reduced average call handling time and an improvement in first-time call resolution. By keeping their content aligned with real-time needs, Sage has improved both individual performance and overall business outcomes, setting a high standard for customer support excellence.

Celebrating the year’s frontline wins to wrap up 2024

These stories demonstrate the incredible results that are possible when organizations invest in their frontline teams. From streamlined onboarding to leadership development, these Axonify-powered strategies prove that big wins start with engaged, informed employees.

As we celebrate this year’s successes, we’re inspired by our customers’ creativity and dedication. Here’s to an even brighter 2025!

Larysa Wood

With over 15 years of experience in client services, Larysa leads Axonify’s global Customer Success team. As the VP of Customer Success, she ensures her team is building solid stakeholder relationships with customers to provide long-term growth for businesses.

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