Difficult customers are a daily reality for nearly 72% of frontline workers—but are they truly prepared to handle the most challenging interactions? Without the right strategies, customer incivility can lead to lost sales, frustrated employees and higher turnover.
In this must-watch webinar, learning and operations leaders will uncover proven strategies to help their teams de-escalate tense situations, protect employee well-being and keep business running smoothly.
What you’ll learn:
- The true cost of difficult customers—and why most businesses underestimate the impact
- 3 common barriers holding companies back from properly preparing their teams
- Proven strategies used by top brands to tackle rising customer incivility head-on
Bonus: Get the Frontline confidence kit—your essential resource for de-escalation techniques, real-world scenarios and expert guidance on handling tough customer moments.
