When your call center agents really know their stuff, and have the learning management system they need to thrive in their roles, you’ll see the difference in metrics like customer satisfaction scores.
Learn how leading call centers use Axonify’s LMS solution to:
Whether you need to onboard new employees or reboard existing ones, getting everyone up to speed and ready to field customer concerns quickly is crucial to a successful call center. Axonify’s call center training platform delivers a user-friendly, streamlined experience that boosts employee engagement and focuses on the most important things they need to know right away.
Learn how BT onboarded thousands of new agents in record time
With ever-evolving product offerings, promotions and regulations your agents have a lot of complex information to remember. Forgetting a key detail could lead to transferred calls, longer wait times and a poor customer service experience.
Other LMS platforms don’t suit the realities of the call center frontline. Advisors have packed schedules, so it’s critical their training courses drive results. With Axonify, you can easily understand what content is driving KPIs to focus your fine-tuning where it’s needed most.
Our Contact Center Essentials library is filled with hundreds of topics designed by learning experts to help agents build the skills and technical expertise they’ll need to deliver an exceptional customer experience. On average our marketplace content boosts baseline knowledge levels by 20%. And it’s all available on day one.
You can count on us every step of the way. We’ll partner closely with you to build an agent training program that delivers the KPIs your business cares about most. No matter your size or stage, we’ll share our contact center expertise to help you get the most out of Axonify.