Old Tech, New Mistakes: Dynamic Pricing, Facial Data, And More

2024 is marked by mixed signals in consumer confidence, spending, and workforce dynamics. Key points include:

• Tech Missteps: Ongoing issues with dynamic pricing, facial recognition, and livestreaming highlight persistent mistakes in leveraging old technologies.
• Retail Data: Contradictory economic indicators in the UK show falling inflation but rising shipping costs.
• Workforce Trends: New scheduling laws improve shift stability, contrary to fears of higher costs.
• Fraud and Safety: Return fraud and employee safety remain major concerns, with insufficient training and fear of violence.
• Retail Psychology: Retailer tactics impact shopper decision-making, with mobile phones potentially helping counteract impulse buying.

Read the full article at Forbes.