The hospitality industry operates within a vibrant, fast-paced environment, where frontline staff play a crucial role in creating memorable guest experiences. While this dynamic atmosphere has unique challenges, it also offers tremendous opportunities for growth.
Jessica Lee (SVP of Global Talent Development at Marriott), Captain Kate McCue (the first American female captain of a mega cruise ship) and JD Dillon (Chief Learning Architect at Axonify) share valuable insights on empowering staff to handle demanding situations with grace, build resilience and deliver exceptional service—even during peak periods.
