ATD 2018 brings the talent development industry to life by gathering together the game-changers, the individuals who are shaping the industry; the legends, those who defined best practices; and you, the practitioners who are the lifeblood of this profession! Learn and grow with us, because when you reach your fullest potential, you can effectively develop the talent around you, giving your organization the ultimate competitive advantage.
Attendees will discover why Axonify is only microlearning platform trusted by global business leaders to drive performance and deliver bottom-line business results. Experience the Axonify platform first hand at booth #119. On May 7, join Axonify’s session from 1:00 to 2:15 PM in room 23B to hear CEO, Carol Leaman, discuss how to use big data to prove the business impact of learning.
Join Jasha Fletcher from BT Consumer—the UK’s largest provider of fixed-voice, broadband, TV, and mobile—to hear how modernizing her training approach helped her onboard 2,200 advisors in record time while improving customer experience, and find out the steps you can take to start moving the needle within your contact center.
Research results discussion with PMG Intelligence
Join financial services thought leader, Rob Grein, from PMG Intelligence, and CEO, Carol Leaman, from Axonify on Wednesday, April 25 from 2pm – 3pm EST for a research-backed webinar that discusses findings from a new PMG Intelligence research study that shows how gaps in training and support for frontline financial services employees are adversely impacting the customer experience.
With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. We’ll give you 3 key principles that call center leaders, including BT Consumer, the UK’s largest provider of broadband services, are applying to their business to improve results.
Can you prove the impact of your learning programs on the business? We mean actually prove that training has a direct impact on meaningful business results like increased sales, reduced safety incidents, improved customer service and more?
Until recently, demonstrating the impact of key learning initiatives has been an extremely difficult, if not impossible, task. But to prove that learning is valuable, tying it to results is essential. In fact, that’s how functional areas across the business prove their value too. So, it’s time for learning leaders to catch up.
How do you do it? In short, by approaching Microlearning in the right way.