Agenda
A warm welcome from Axonify CEO Carol Leaman
9:00 am-9:30 am
It’s our first time coming together since 2019, and we’re excited. Join Axonify CEO Carol Leaman to celebrate the opening of AxoniCom 2023 with a state of the industry, including a year-in-review and an introduction to the themes that you’ll see throughout this year’s action-packed agenda.
Carol LeamanCEO, Axonify
Frontline 2024
9:30 am-10:15 am
What can we expect in the year to come? Anyone can guess, but the experts are betting on a few key trends. In this panel, Axonify’s Chief Learning Architect JD Dillon will lead a discussion with analysts and industry experts on the changing dynamics in the frontline workplace. You’ll walk away with predictions on what to prepare for in 2024—and beyond.
JD DillonChief Learning Architect, Axonify
Dani JohnsonCo-founder & Principal Analyst, RedThread Research
Cris HarperVP Talent Experience, Giant Eagle
Jessica LeeSVP, Global Talent Management, Marriott
Influencing your C-Suite
10:45 am-11:15 am
This week, we’re talking about investing in your frontline, and the value that an enabled team can bring to your organization. But what about getting your C-Suite on board? In this fireside chat, Axonify CRO Christine Tutssel and Foot Locker’s former CEO Dick Johnson will explore how stakeholders in L&D, Communications, Operations and other teams can come together to help their C-Suite to see the true value of frontline enablement. You’ll walk away with coveted tips on how to position the investment and turn your senior leadership into serious advocates.
Christine TutsselChief Revenue Officer, Axonify
Dick JohnsonFormer CEO of Foot Locker
Supporting the whole human
11:15 am-12:00 pm
As we explore what it means to truly invest in our frontlines, the conversation must start with DEIB. In this panel, DE&I experts and activists will sit alongside forward-looking frontline leaders to explore the concept, with real-world examples of what that actually means to the frontline.
Elizabeth ThompsonCEO, Intuitive Quest, LLC
Mark PersonVice President, Store Operations, Dollar General
Russell WiggintonPresident, National Civil Rights Museum
Breakout: Come together 1:30 pm – 2:30 pm
Retail Industry Connect Session
1:30 pm-2:30 pm
In this networking session, we’ll explore the most pressing topics facing retail. Special guests will share their insights and ignite further conversation among attendees.
Dick JohnsonFormer CEO of Foot Locker
Patty LongCustomer Success Director, Axonify
John GorrieCustomer Success Director, Axonify
Grocery Industry Connect Session
1:30 pm-2:30 pm
In this networking session, we’ll explore the most pressing topics facing grocery. Special guests will share their insights and ignite further conversation among attendees.
Rob LittleSenior Customer Success Manager, Axonify
Ashley LalandeCustomer Success Director, Axonify
What frontline enablement looks like
1:30 pm-2:30 pm
We’re talking a lot about building out your learning program into a more holistic employee enablement strategy—but what does that actually mean? In this session, we’ll explore the three pillars of frontline enablement, and how they come together to maximize labor productivity. Attendees will also get the tools they need to see how enabled their workforce is.
Desmond CourtneyDirector, Customer Solutions, Axonify
Josh FelixDirector, Solution Design, Axonify
Battling burnout? Check on your managers
1:30 pm-2:30 pm
Our research shows that nearly half of frontline managers feel burned out on a daily basis, which has a massive impact on staff productivity, engagement, retention and more. This session will explore the most common causes of frontline burnout, and provide a step-by-step plan to bolster managers with the resources and tools they need to avoid burnout and optimize productivity.
Kelly HeffordSolutions Design Manager, Axonify
Amy TurnerSenior Customer Solutions Manager, Axonify
DEIB in action
1:30 pm-2:30 pm
This session will enable advocates to take the first steps in understanding the building blocks of DEIB, and highlight how Axonify can help you in unexpected ways to move the needle in your organization’s DEIB journey.
Vijitharan NageswaranPrincipal Solutions Consultant, Axonify
Transform your leader, transform your culture
1:30 pm-2:30 pm
In this session, cultural transformation expert Elizabeth Thompson helps attendees to look inward to find their authentic selves, which is the pivotal first step in building the psychological safety and sense of belonging frontline organizations need.
Elizabeth ThompsonCEO, Intuitive Quest, LLC
How to retain your people by thinking differently
1:30 pm-2:30 pm
What do your workers really want? After polling over 1,000 frontline workers and managers, we’ve mapped out a new frontline hierarchy of needs that rethinks what drives workers to come to work every day—and what makes them truly perform. Get an in-depth look at the data that might transform your whole EX.
Adam NobleDirector, Product Management, Axonify
Breakout: Level up 3:00 pm – 4:00 pm
Using Axonify to elevate your employer brand
3:00 pm-4:00 pm
If your reputation as an employer is stellar, staying staffed becomes a whole lot easier—because job seekers come to you. Here’s how to use Axonify to get your employer brand shining.
Andrea MillerSenior Content & Creative Manager, Axonify
Jeff BerquistLearning and Development Manager, Heinen’s
The Modern Learning Mindset
3:00 pm-4:00 pm
Did you know Axonify’s CLO wrote a book?!?! The Modern Learning Ecosystem – A New Mindset for the Ever-Changing Workplace is JD’s personal, practical, humorous take on the role L&D. Join JD as he shares his favorite stories from the wildly popular book, including plenty of anecdotes from his years at Disney. He’ll explain what it takes for L&D to escape the course mentality, influence stakeholders to embrace new ideas and architect a workplace learning experience that fosters agility and drives results.
JD DillonChief Learning Architect, Axonify
Avoiding information overload
3:00 pm-4:00 pm
Frontline workers are hungry for information and communication—but when that veers over the line into information overload, you’re hurting productivity, and possibly your team’s mental health. Here’s everything you need to know to avoid this common pitfall.
Alex KeatorSenior Customer Communications Manager, Axonify
Dre MikkelsenCustomer Success Manager, Axonify
The secret to driving consistency at scale: Centers of Excellence
3:00 pm-4:00 pm
As your organization grows, so does the need for enterprise governance—and that includes consistency in your enablement programs. That’s where Centers of Excellence come in. Learn from the greats about how to implement a center, and how to use it to drive adoption, engagement and operational consistency.
Desmond CourtneyDirector, Customer Solutions, Axonify
Amy TurnerSenior Customer Solutions Manager, Axonify
Access points: Making it easy for associates
3:00 pm-4:00 pm
The world of work changes quickly. It’s important to provide flexibility when it comes to your employees and how they access the tools and information they need to get things done. In this session, Kelly Hefford and Rob Little will discuss why it’s important to create a multi-faceted device strategy so your associates can easily access what they need, when they need it. Learn the common challenges that come with this approach, and how you can overcome them.
Kelly HeffordSolutions Design Manager, Axonify
Rob LittleSenior Customer Success Manager, Axonify
Using upskilling and cross-skilling to shift frontline worker mindsets from “a job” to “a career”
3:00 pm-4:00 pm
As displaced workers find their way into frontline industries, the question becomes: how do we get them to stay? The silver bullet for shifting worker mindset from a temporary stop-over to a long-term career is simple: skills training. Here’s how to embed upskilling and reskilling into your enablement programs, and use it to retain and engage staff—and maximize labor productivity.
Evan ParkesSenior Customer Engagement Manager, Axonify
Auditing your onboarding program
3:00 pm-4:00 pm
You want to set your staff up to succeed—great! But how do you get there? After all, all onboarding programs aren’t created equal. In this session, attendees will take the first steps in auditing their onboarding program—and identifying opportunities to make it more effective, efficient and optimized for quick results.
Brian CotieManager, Customer Engagement, Axonify
Emmanuel BrownSenior Customer Solutions Manager, Axonify
Transforming Training Programs: The Impact of Customized Curation and Frameworks on Organizational Efficiency
3:00 pm-4:00 pm
To use your training program to truly maximize productivity, you need the right infrastructure in place. In this breakout, Axonify’s partner, OpenSesame, will share how to use its customized curation tools to build an impactful (and accessible!) curriculum—and how to bring it all together within Axonify’s enablement platform.
Samantha DeemingManager, Instruction Design, Axonify
Paige KrackeSenior Manager of Curation, OpenSesame
Celebrating the Axonify Community
4:15 pm-5:00 pm
It’s time to celebrate… you! Join us back at the main stage for a celebration of the incredible accomplishments of our customers this past year—and how Axonify helped them get there. You’ll walk away with some great ideas on how to use the platform, a possible award or two, and that warm and fuzzy feeling you get from celebrating your peers.
Larysa WoodVP, Customer Success, Axonify
Andrew JacksonVP, Customer Experience, Axonify
Offsite dinner and entertainment
6:30 pm-10:00 pm
Musicians Hall of Fame