Supercharge the frontline employee experience: AxoniCom LIVE 2021

Posted on: September 8, 2021Updated on: November 24, 2023By: Carol Leaman, CEO

There’s no way to sugarcoat it. People are leaving the frontline in droves. They’re the biggest segment of the workforce, not to mention the face of your brand—and the Great Resignation has them walking away from the stress, frustration and burnout of customer-facing roles.

Given the escalating war for talent, there’s no better time for a Great Rethink about how to help your frontline employees be happier, healthier and more resilient. Luckily, AxoniCom LIVE 2021 is right around the corner. It’s the free, virtual event that’s all about amping up the frontline employee experience. And it’s your fastest route to the guidance, stories and lessons you need to make work on the frontlines more human for your people and more beneficial for your business. Save your seat, mark your calendars and tune in on October 26th!

Get ready to activate the resilience, performance and wellbeing of your frontline

This year, we’ll be taking a deep dive into the most important questions you should be asking right now: how can you attract the best frontline employees, encourage them to stick around longer and give them a work experience that helps them be their best selves? 

They’re big questions, which is why we’re bringing together big thinkers, hands-on doers and captivating storytellers for a laser-focused day about making your frontline employee experience supercharged and super rewarding.

Keep reading for all the highlights, including insightful keynotes and purpose-built tracks tailored to your biggest challenges in 2021.

Reserve your spot for a jam-packed day that’s all about firing up the frontline employee experience.

No fluff. Just useful stuff.

We know you’re slammed and the Zoom fatigue is real, so we’ve packed as much as we can into a single day of cut-to-the-chase sessions led by people who really know their stuff. You won’t find any virtual yoga sessions or chocolate tasting at this virtual event, but you will get to select the topics that speak to you, and anything you miss is just a click away after the event. Here’s a sneak peak of what you can expect:

Ben Nemtin on bucket lists, big goals and making the impossible possible

If there’s anyone who knows about supercharged experiences, it’s Ben Nemtin, co-founder of The Buried Life movement and #1 New York Times bestselling author. His quest to overcome crippling depression became a life-changing journey to endless possibility. Since then, he’s chased his own buried dreams (including playing basketball with President Obama and drinking beers with Prince Harry), while helping others take charge of their own. In this inspiring talk, you’ll hear Ben’s message of radical possibility, learn the #1 thing that holds you back from accomplishing your goals, and uncover a method to unbury your dreams—at work and in life.

Hear the reviews, win the books

As a company dedicated to learning, we’re big book fans! In this lively session, we’ll be talking to three one-of-a-kind authors about the what’s, why’s and wow’s behind their recently released books. We’ll also share readers’ biggest aha moments and give you the chance to win your very own copy during the session. Featured authors and books include:

  • Ted Fleming, Develop: 7 Practical Tools to Take Charge of Your Career
  • Jennifer Moss, The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It
  • Carl Boutet, The Great Acceleration: The Race to Retail Resilience


Experience-based tracks designed to meet your questions head-on

We’ve taken extra care this year to tailor your experience to the trickiest challenges you’re facing right now and deliver hands-on advice where you need it most. Choose from one of these four tracks to hear from supersmart industry pros on the topics that matter to you:

  • The hot-topic experience. Immerse yourself in real-talk on the frontline support issues that keep you up at night. 
  • The problem-solving experience. Gain practical advice and how-to’s for bridging the gaps in frontline support strategies.
  • The storytelling experience. Hear business leaders just like you share stories of the inspiring ways they’re supporting their frontline peoples’ growth and wellbeing. 
  • The customer-only experience. Get quick-hit tips and insights on using Axonify to its fullest potential, plus a whole lot of love, only for our customers.  

Kathy Reardon from Dollar General on fueling employee growth at work and beyond

Have you heard about Dollar General’s unique approach to supporting their people? Kathy Reardon, EVP and Chief People Officer, says it’s one of her company’s most important currencies for attracting and retaining talent. In this highly engaging talk, she shares how Dollar General stands by their mission statement: Use the work to develop the people. From giving associates daily opportunities to learn to opening up doors to higher education, this is a brand that truly lives their values every day. If you’re looking to make employee development a competitive advantage in your hiring process, you won’t want to miss this!

Jennifer Moss on preventing burnout in frontline employees

Burnout is everywhere these days. And that makes Jennifer Moss one of the most sought-after people in the room. In this session, Moss, a renowned expert on happiness and wellbeing, international speaker, award-winning journalist and author, sits down with Axonify CEO Carol Leaman. They’ll dive into some real talk on why burnout happens, how it impacts us and why preventing it requires the whole organization. You’ll even learn some surprising strategies for keeping yourself and your frontline employees calm, cool and performing.


Nominate a frontline champion for our BFF Awards!

Last but not least, we’re bringing our annual BFF Awards to AxoniCom LIVE to celebrate global leaders who are investing in the performance, growth and happiness of frontline employees. But we need your help! Nominate an individual (or yourself) as a Best Frontline Friend (BFF). Nominees who meet the criteria will get a surprise gift box and special shoutout at AxoniCom LIVE to recognize their dedication to moving the frontline forward. Send us your BFF nominations today!

Ready to tackle the Great Resignation head-on and get your frontline thriving? We’ll see you at AxoniCom LIVE 2021 on October 26th!

Carol Leaman, CEO's Headshot

Carol Leaman, CEO

Carol isn’t your typical leader. She’s driving a revolutionary approach to employee knowledge, but she’s also a doors-open, come-see-me-anytime kind of executive. Carol doesn’t just talk the talk—she definitely walks the walk. You can read more from her on Training Industry Magazine, ATD, CLO and as a regular contributor for Fortune.

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