Invest in the resilience, performance and well-being of your frontline workforce
Frontline employees are the largest segment of the workforce, the face of your brand and the make-or-breakers of your customer experience. So how do you attract the best frontline employees and then keep them with you longer? And how do you give them a work experience that helps them bring their happiest, high-performing, best selves to work every day?
We’re bringing together big thinkers, hands-on doers and captivating storytellers for a laser-focused day of tackling the important questions around making the frontline employee experience supercharged and super rewarding—for them and the business.
Tap into hot topics featuring these engaging speakers
Bucket lists, big goals and making the impossible possible—at work and in life
What do Oprah, Obama and Prince Harry have in common? They’ve all spent time with #1 New York Times best-selling author and co-founder of The Buried Life movement, Ben Nemtin! Ben supercharged his life experiences during his journey of opening up to radical possibility and will inspire you to do the same.
Practical strategies for preventing burnout in frontline employees
Jennifer Moss is a Harvard Business Review contributor and nationally syndicated radio columnist. She also sits on the Global Happiness Council—a small group of leading scientists and economists that support the UN’s sustainable goals related to global well-being and the Annual Global Happiness Policy Report. Jennifer will be engaging in some real talk on why burnout happens, how it impacts us and why preventing it requires prioritization across the whole organization.
Here for What Matters: Fueling growth through opportunity
Kathy Reardon has served as Dollar General’s Executive Vice President and Chief People Officer since August 2020. As the Chief People Officer, Kathy has leadership responsibility for all Human Resources initiatives with more than 157,000 employees, 17,000 stores and 27 distribution centers, as of March 2021. In this talk, Kathy will share the many ways Dollar General removes barriers and invests in teams and why Dollar General’s unique approach is foundational to attracting and retaining talent while simultaneously fueling rapid growth.
The critical human element in the race to resilience
As the founder of StudioRx, Carl advises retailers, business leaders, B2C solution providers, companies and researchers on how to tailor their solutions according to consumers’ evolving needs and build effective commercial strategies. Recently named by Rethink Retail among the world’s 100 top most influential retail thinkers, Carl will challenge you to think differently about the role of your frontline people in the race to resilience. Bonus: he’ll leave time at the end of this live session to answer your burning questions about disruption, technology and the human element.
Denise Lee Yohn
Employee, customer and brand experience expert
An impassioned employee and customer experience advocate, brand expert and author, Denise Lee Yohn believes that if you don’t get the employee experience right, your customer experience doesn’t stand a chance. She’s passionate about inspiring business leaders to support their people with the confidence and clarity needed to be productive now and prepared for what’s next.
Plus, hear directly from leaders at these global organizations:
Bonus: Foreword Thinkers
An entertaining session featuring books picked just for you! Get the inside scoop straight from the authors, hear reader reviews plus get a chance to win your own copy of one of these great books!
Ted Fleming, Develop: 7 Practical Tools to Take Charge of Your Career
Jennifer Moss, The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It
Carl Boutet, The Great Acceleration: The Race to Retail Resilience
Who should attend this event?
If you’re responsible for the happiness, performance and growth of a frontline workforce, then AxoniCom LIVE 2021 is for you:
Discover the ways other business leaders are addressing the people and operational challenges that keep you up at night
Get hands-on advice on how to fill the gaps in your frontline support programs
Hear from global brands on the things they’re doing to make work on the frontlines more human (and the business benefits they’re seeing as a result)
Will you be our BFF (Best Frontline Friend)?
This year at AxoniCom LIVE, we’re celebrating the global business leaders and industry pros who have demonstrated their passion for investing in the performance, growth and happiness of frontline employees with our annual awards program.
Submissions for the Axonify’s 2021 Best Frontline Friend Awards are now closed! We’re thrilled to have received so many great nominations and we’ll be announcing the winners at AxoniCom LIVE on October 26th.
What can you expect at AxoniCom LIVE?
The hot topic experience
Immerse yourself in real-talk on the frontline support issues that keep you up at night as they take centre stage at AxoniCom LIVE.
The problem-solving experience
Gain practical advice and how-to’s for bridging the gaps in frontline support strategies.
The storytelling experience
Hear business leaders just like you share stories of the inspiring ways they’re supporting their frontline peoples’ growth and wellbeing.
The customer-only experience
Get quick-hit tips and insights on using Axonify to its fullest potential, plus a whole lot of love, only for our customers.
Have a bit of Zoom fatigue? We get it. And, yep, we did ask ourselves if this could just be an email (Spoiler: the answer was no). So we’re taking extra care to make this part-day virtual event fabulous, focused and full of value. You choose the tracks and sessions that answer your most burning questions, and any you aren’t able to attend will only be a click away after the event. And the best part: it doesn’t cost you a thing. How super is that?