The hot topic experience

Immerse yourself in real-talk on the frontline issues that keep you up at night as they take centre stage at AxoniCom LIVE.

The problem-solving experience

Gain practical advice and how-to’s for bridging the gaps in frontline support strategies.

The storytelling experience

Hear business leaders just like you share stories of the inspiring ways they’re supporting their frontline peoples’ growth and wellbeing.

The customer-only experience

Get quick-hit tips and insights on using Axonify to its fullest potential, plus a whole lot of love, only for our customers.

Tuesday, October 26, 2021

Check out all the super things happening during our day of meaningful tips and insights


Day 1

Tuesday, October 26

Day 2

Thursday, January 1
9:00AM-10:00AM
Welcome to AxoniCom LIVE

Our CEO, Carol Leaman, will kick off the day with with a warm welcome and an insider’s look at the most recent Arlington Research data showing how frontline employees have been faring and feeling at work over the past year.

SPEAKER

Carol Leaman, President & CEO, Axonify

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10:00AM-11:00AM
Bucket lists, big goals and making the impossible possible—at work and in life

Ben Nemtin knows a thing or two about supercharged experiences. His own search for purpose began with a road trip that opened him up to endless possibilities. Ben’s great adventure let him follow his Buried Life dreams and accomplish huge goals (like authoring a #1 NYT best-selling book, playing basketball with President Obama and drinking beers with Prince Harry), while simultaneously helping others cross things off their bucket lists. In this inspirational talk, Ben is bringing his message of radical possibility with insights you’ll want to take home and roll around in your brain, including:

  • The #1 thing that holds you back from accomplishing your goals
  • 5 proven steps you can take to make the impossible possible
  • The surprising approach to leadership that puts you in the best position to help others on your team
  • Simple habits and tricks that will fuel your resilience
  • A method to unbury your dreams and develop a plan of action to drive you forward towards meeting your goals—at work and in life
SPEAKER

Ben Nemtin, co-founder of The Buried Life movement and #1 NYT bestselling author

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11:00AM-11:30AM
The problem-solving experience

The Digital Gap: How to make smart frontline technology decisions

71% of the frontline workers say easier access to digital tools would help them do their jobs better. Improving the digital work experience sounds like common sense, but it’s far from frontline reality. While corporate teams leverage a growing app marketplace to power their work, frontline employees rely on antiquated, analog methods. Timely messages are delivered via bulletin boards and pre-shift huddles. 59% of frontline employees use mobile devices, but training is only available on the desktop computer in the manager’s office. It’s time to close the digital gap and make sure we can always get the right information and training to the right people at the right time, no matter where they do their jobs.

Here are the big questions we’ll answer in this session: 

  • How do you identify frontline performance challenges that can be solved through right-fit technology?
  • How do you design a great digital frontline experience, including communication and training?
  • How do you build the business case for frontline technology investment?
SPEAKERS

Tim Kane, Retail Industry Principal, Zebra Technologies
JD Dillon, Chief Learning Officer, Axonify

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The storytelling experience

It’s all about the experience

The things your associates do (and don’t do!) can make or break the success of your initiatives. In this session, business leaders at customers like Rue21, Manulife, Heinen’s will share their strategies for ensuring their employee experience leads to impressive customer experiences down the road.

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The customer-only experience

Engaging your learners with Axonify Communicate

Can communications help improve your overall employee engagement? This how-to session is focused on using Axonify’s newest feature, Communicate. Join to learn how this simple-but-powerful feature can enable you to share information with all roles in your business and collect real-time feedback on how messages are resonating.

SPEAKERS

Lesia Crocker, Product Manager, Axonify
Ash Aujla, Product Marketing, Axonify

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11:30AM-12:00PM
The HOT TOPIC experience

The critical human element in the race to resilience

Resilience and agility are two words we’ve heard repeated many times over the past 18 months. But the race to resilience really comes down to a question every business leader should be asking themselves: How do we remain relevant in a world where there will always be disruptive events and challenges? In this live session Carl Boutet, business strategist and executive advisor, will discuss how organizations can better anticipate, react and prepare to optimize their competitive advantage. Carl’s work with global and local brands from the retail ecosystem–including Costco Wholesale, Rogers and Salesforce–has clearly demonstrated that while technology is certainly a critical component to winning, organizations also need to be thinking about how they can invest in differentiation through their people. Technology can replace employees who function as order takers, but it can’t replace delivering the rich human experiences that create additional margin and keep customers coming back. During this high-energy session, Carl will challenge you to think differently about the role of your frontline people in the race to resilience, and he’ll be present in the chat to answer your burning questions about disruption, technology and the human element.

SPEAKER

Carl Boutet, Chief Strategist, Studio Rx

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The problem-solving experience

The Skills Gap: How to make learning a seamless part of the job

The pandemic hit the frontline workforce hard and fundamentally changed how they do their jobs. 46% were asked to take on new tasks while 23% moved into entirely new positions. But less than half (48%) of these workers received training to help them through these changes. They had to figure things out on their own because traditional training practices just couldn’t keep up with the pace of disruption. The end of the pandemic may be within reach for some, but the need for rapid skill development is not slowing down. 54% of all employees will require significant upskilling by 2022, and 76% of employees prefer to work in organizations that prioritize future skill development. The only way we can close the skills gap is by making learning an integrated part of the everyday work experience. 

Here are the big questions we’ll answer in this session: 

  • How do you influence stakeholders to prioritize learning as a critical business process?
  • How do you fit training into the busy frontline workflow?
  • How do address individual development needs for a large, distributed frontline workforce?
SPEAKERS

David Boyes, President, Today’s Class
JD Dillon, Chief Learning Officer, Axonify

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The storytelling experience

Celebrating and supporting the frontline through good times and bad

In this session, business leaders just like you share stories of the inspiring ways they’re supporting their frontline people’s growth and wellbeing. Organizations like Southeastern Grocers, MCAP and more will be opening up their playbooks to give us an insider’s look into how they go the extra mile when it comes to supporting the whole employee.

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The customer-only experience

Building skills with Self-Directed learning

You’ve got the daily training aspect of Axonify mastered (or you’re well on your way!), but what about building your people’s skills for the future or for roles they could grow into? This hands-on session will walk you through how to set up Self-Directed learning paths for your people and provide practical examples of what other customers have done using this optional training path.

SPEAKER

Adam Noble, Director, Product Management, Axonify

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12:00PM-12:30PM
Foreword Thinkers

In a day dedicated to experience, we’re also spending time focused on YOUR growth and development. Join us for this documentary-style feature that unwraps the real stories behind three inspiring books. Featuring author interviews, reader reviews and lots of chances to win your own copy of three great reads:

  • Develop: 7 Practical Tools to Take Charge of Your Career, by Ted Fleming
  • The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It, Jennifer Moss 
  • The Great Acceleration: The Race to Retail Resilience, Carl Boutet
12:30PM-1:00PM
The problem-solving experience

The Content Gap: How to get the right content to the right people, faster

Here’s one problem companies do NOT have: a lack of content. Learning management systems are chock full of thousands of courses on every imaginable topic. The problem: the content is just sitting there. Most learning platforms see less than 20% engagement. Companies are wasting A LOT of time and money building courses that don’t get used. Why? First, people don’t have time to stop working and complete lengthy training programs. Next, frontline employees usually can’t access this content with the devices they use on the job. Plus, it can take weeks to months to build and deploy new content on high-priority skills. It’s time to close the content gap by applying modern curation practices that get the right content to the right people, faster. 

Here are the big questions we’ll answer in this session: 

  • How do you deliver content that frontline employees will actually use?
  • How do you figure out when to build or buy training content?
  • How do you deploy content faster so you can keep up with business change?
SPEAKERS

Spencer Thornton, SVP – Curation, OpenSesame
JD Dillon, Chief Learning Officer, Axonify

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The storytelling experience

Reframing how we think about training

Training doesn’t need to just focus on the here and now. In this session, business leaders from different industries will share how they’re extending their training in unexpected ways to give their people—and the business—the best opportunities to grow.

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The customer-only experience

Digging deep on Axonify Impact

Behind the scenes of the Axonify platform is a powerful data engine analyzing when and how your learners interact with the content delivered to them. But what do you do with that data? And how do you make informed decisions about your training and programs with the information you’re presented? In this session, our very own Data Scientist joins forces with our Customer Success experts to share a deep dive into Axonify Impact Data. You’ll walk away understanding…

  • What Impact data does
  • Tips for interpreting this powerful data set
  • How to break down big misconceptions around the data
SPEAKERS

Deltcho Valtchanov, Chief Research and Data Scientist, Axonify
Ryan Flaherty, Senior Customer Success Manager, Axonify

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1:00PM-1:30PM
The problem-solving experience

The Data Gap: How to measure the impact of training

Learning measurement is broken. This is far from a hot take. More than two-thirds of companies (69%) say that the inability to measure learning’s impact represents a challenge to achieving critical outcomes. So why can’t we measure learning effectively and how does this impact the frontline? I’m glad you asked! Traditional measurement tactics are labor intensive and yield data with limited value, including reactions and test scores. Even if organizations recognize their measurement gap, they may not have the tools, data or know how to fix it. As a result, they struggle to provide employees with right-fit training that meets individual needs. They also lag behind changing skill requirements because they can’t tell if training works or not. It’s time to close the data gap and make measurement a foundational, continuous part of frontline enablement.

Here are the big questions we’ll answer in this session:

  • How do you measure the impact of frontline training?
  • How do you access the data needed to fix learning measurement?
  • How do you use data to build the business case for frontline training?
SPEAKERS

Rich Mesch – Vice-President of Consulting, Performance Development Group
JD Dillon, Chief Learning Officer, Axonify

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The storytelling experience

Thinking about learning beyond your employees’ four walls

American Tire Distributors is one of the largest independent suppliers of tires to the replacement tire market. With a large and geographically dispersed distribution network, the organization places high importance on driving people to thrive. In this session, leaders from ATD will share how they extended their successful employee training program to equip their channel partners with the knowledge and confidence to grow the business.

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The customer-only experience

Making use of all types of Evaluations to measure behavior change

Evaluations in the Axonify platform helps you measure the current ability of your learners to apply knowledge on the job. This hands-on session will help you better understand when to use each type of evaluation in your training programs, from observations to in-person evaluations to virtual evaluations. It will cover the gamut of understanding Evaluations—from how to set it up in the platform to how leveraging this feature contributes to compliance, mastery and improved on-the-job behaviors.

SPEAKER

Liam Dunn Kelly, Product Manager, Axonify

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1:45PM-2:30PM
Dollar General, Here for What Matters: Fueling growth through opportunity

Dollar General’s mission statement, “Serving Others,” is more than just words on a page. It’s a calling that reverberates throughout the heads and hearts of its more than 150,000 employees. One primary avenue for bringing that mission to life is through investing in the development, empowerment, and inclusion of people. In this highly engaging talk, Kathy Reardon, EVP and Chief People Officer at Dollar General, will share the many ways Dollar General removes barriers and invests in teams and why Dollar General’s unique approach is foundational to attracting and retaining talent while simultaneously fueling rapid growth.

SPEAKER

Kathy Reardon, EVP and Chief People Officer, Dollar General

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2:30PM-3:00PM
Practical strategies for preventing burnout in frontline employees

You’ve seen the headlines around burnout. You’re trying to protect your people from experiencing it. And maybe you’re even feeling a bit of it yourself. Renowned expert on happiness and wellbeing, Jennifer Moss, can help. She’s an international public speaker and the award-winning journalist and author of Unlocking Happiness at Work. Her latest book, The Burnout Epidemic, launched globally this fall. Jennifer is sitting down with Axonify CEO, Carol Leaman, for some real talk on why burnout happens, how it impacts us and why preventing it requires prioritization across the whole organization. She’ll also share some practical strategies and surprisingly simple tips you can apply to prop up the psychological fitness of your frontline employees…and yourself!

Here’s some new knowledge you’ll walk away with: 

  • Common myths and facts about burnout
  • How big a problem burnout in the workplace is right now and why frontline employees may be particularly susceptible to it
  • Surprisingly simple strategies for mitigating burnout and keeping your people in role and productive
  • What can different levels of the organization do to prevent and address burnout on the frontline teams?
  • Easy-to-apply 5-minute daily habits we can all practice for our own psychological fitness
SPEAKERS

Jennifer Moss, award-winning journalist, author and burnout expert
Carol Leaman, President & CEO, Axonify

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3:00PM-3:30PM
BFF Awards

Calling all BFFs! We’re celebrating in style with the winners of our annual award program–the BFF (that’s Best Frontline Friends) Awards. We’ll recognize global business leaders and industry pros who have demonstrated their passion for investing in the performance, growth and happiness of their frontline employees.

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