One thing that made reaching their teams simple during the pandemic was having a BYOD (bring your own device) option for training. When employees are in store, they also have the option of completing training on a desktop computer, but 93% of Foot Locker employees in North America still choose to do their daily training on their own devices (the number is even higher in EMEA, with 97% training on their mobile devices). To comply with requirements of Foot Locker’s legal team, users simply sign off on the Terms of Agreement each time they log in to train on their own devices, which clearly outlines that all training must be completed during working hours.
“The philosophy is the same globally,” says Gjaltema. “We make time for team members to Lace Up right before their shift starts and that is our only expectation of when they’ll train. And it takes less than five minutes, so it does not cut into productivity at all.”
The Foot Locker leadership team continues to use the communication functionality in Lace Up regularly, whether to speak out on world events that may be impacting team members, recognize team members’ accomplishments, share holiday-themed messages, or focus on diversity, inclusion and belonging.
“Whether it’s acknowledging events that are happening across the country, or even the world—our goal with communication is staying connected to our team members and building a culture where they feel they truly belong,” says Hayes. “We want them to understand that when they come to work every day, it’s not just a job; they’re part of the Foot Locker family.”