Specialty supermarket chain, Northgate González Market, saves half a million dollars with a new game plan to tackle employee training
More than a game. It’s a winning approach
After years of employing traditional training methods, Northgate managers believe they have finally found a strategy that continuously builds their associates’ knowledge and, more importantly for them, continuously reinforces that knowledge every single day.
Orona credits a lot of Axonify’s success (with both old and new associates) to gamification — a combination of game play, points, leaderboards and more — as well as people’s natural competitiveness and a reward system Northgate has built into the program. “Axonify offers something for everyone,” says Orona. “And, as a result, our associates are engaged both in learning and in the company.”
Additionally, because Axonify provides such deep insights into what associates know and don’t know, the company has been able to undergo a strategic shift in its approach, which is having a significant impact. Prior to Axonify, investigations would be launched only after there was a serious issue: an accident, missing profits or missing product.
Following the investigation, the problem was then dealt with via new training for everyone. With Axonify, managers are now taking a more preventative approach. Through Axonify’s built-in reports, they can see potential issues before they happen. And, with visibility into each employees’ knowledge gaps as well as aggregate team and store views, managers can provide coaching, suggest additional training topics for the team to develop, or flag the need for additional training content before there is a problem.
Associates are also actively participating in keeping everyone in check. They’ll frequently drop by Andrio’soffice to test her on the questions they’ve seen on Axonify and they’ll also remind one another about safety issues, using what they’ve learned from the platform. It’s a self-healing process.
“One of the things that football taught me about business is that you’ve got to let people go make the play,” says Orona. “It’s the same thing with Axonify. As long as they continue to give you effort and listen, they’ll get better and you can make them successful.”