Why traditional training doesn’t work for frontline employees
Traditional approaches to training—like desktop computer modules and long classroom sessions—might fit easily into the day of a corporate employee. But they just don’t work for frontline employees like retail associates, contact center agents, restaurant workers, professional sales reps and so many others.
Corporate employees vs. Frontline employees
Corporate employees:
- Sit at a desk for most of the day
- Can set aside significant amounts of time for training
- Centralized in the head office
- Use learning for professional development
Frontline employees:
- Are largely deskless
- Have limited time for training and are hard to pull off the frontline
- Geographically dispersed across many locations
- Use learning to reinforce the right behaviors
Here’s what frontline employees actually need from their training:
- Delivered right in the flow of work
- Available on any device—POS, mobile phone, tablet or desktop
- Continually reinforces bite-sized bursts of knowledge so the learning sticks
- Only takes a few minutes a day to complete
- Is fun, personalized and engaging
- Lets them find job aids and resources in seconds
Discover how to give your frontline employees learning that actually works at axonify.com
