Who: Carol Leaman, CEO of Axonify, will discuss how organizations like Sitel know that effective customer service training has transformed into something more effective and meaningful to meet the needs of the modern learner. For instance, Sitel partnered with Axonify to incorporate gamification into customer service training, thereby increasing employee retention, job satisfaction, and of course, knowledge lift. The organization has been able to tap into real world data results to better leverage the latest techniques in gamification and brain science.
What: The 2015 Call Center Week Conference and Expo attracts organizations that are defining the game and setting the vision for service excellence.
Why: This year’s Call Center Week Conference and Expo will share inspirational stories of customer-centric leadership, innovation, growth and transformation, while attendees will take best practices back to their own organizations for implementation. Ms. Leaman’s session will deliver on those promises – giving attendees real world examples to rely on and build upon in their own training efforts.
When: June 17 at 1:00 pm
Where: The Mirage, Las Vegas, NV
Laura Martin, lmartin(at)axonify.com