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Four Seasons Hotel Riyadh Elevates Operational Excellence Through Partnership with Axonify

Posted on: January 29, 2024

Colleagues at Four Seasons Hotel Riyadh to benefit from frontline-focused learning, personalized to each team member’s knowledge level and engagement needs

January 29, 2024, Riyadh, Kingdom of Saudi ArabiaFour Seasons Hotel Riyadh has partnered with Axonify, a leading provider of operational excellence solutions, based on brain science and AI, to deliver personalized learning to colleagues as part of its mission to prioritize employee performance, development and align learning outcomes with business goals.

The Axonify training program, designed by Biz Group—a leading learning and development company in the Middle East—aligns learning with the objectives of the Hotel. The program is accessible to all Four Seasons Hotel Riyadh colleagues, personalized to each department, and engaging enough to keep everyone logging in through mobile or desktop.

“One of our main learning and development goals is focusing on investments to improve our colleagues’ work experiences at Four Seasons Hotel Riyadh and ultimately create an environment where everyone continues to thrive,” says Guenter Gebhard, Regional Vice President and General Manager at Four Seasons Hotel Riyadh. “Axonify helps us deliver a more personalized, digital experience for our colleagues through purposeful, bite-sized training that enables them to learn and grow in a fun and engaging way.”

Four Seasons Hotel Riyadh, being a big believer in future technology, sees this partnership with Axonify as a significant step toward solidifying its position at the forefront of technological advancements in the hospitality industry. The collaboration with Axonify not only enhances operational excellence but also showcases the Hotel’s commitment to staying at the cutting edge of innovative solutions.

Axonify’s best-in-class learning and reinforcement suite, bolstered by comprehensive communication and operations management, has been selected to facilitate and sustain the operational excellence that Four Seasons Hotel Riyadh always strives for. Through this collaboration, the Hotel aims to solidify and enhance the processes and practices that have earned it acclaim, ensuring a consistent and elevated guest experience.

“As the Kingdom’s hospitality sector expands, so does the commitment of Four Seasons Hotel Riyadh to cultivating talent and ensuring unparalleled experiences for guests and colleagues alike,” says Matthew Wilkins, Director of Learning Technology at Biz Group, the exclusive Axonify Middle East partner. “Biz Group’s 30 years of experience, combined with the power of adaptive AI from Axonify, delivers hyper-personalized learning to position the right talent in the right roles, ensuring Four Seasons continues offering an unmatched guest experience.”

About Axonify

Axonify is the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. It starts with brain science and AI to drive knowledge retention through bite-sized microlearning and daily intelligent reinforcement. Embedded two-way communication and feedback ensure your staff is engaged and informed, no matter the scale of your organization, and guided task management shows employees exactly how to put their training to use, every single day. With an industry-leading 83% engagement rate, companies use Axonify to deliver next-level CX, higher sales, improved workplace safety and lower turnover. Axonify enables over 3.5 million frontline workers in 160+ countries, with over 250 customers including Lowe’s, Kroger, Walmart and Citizens Bank. Founded in 2011, Axonify is headquartered in Waterloo, ON Canada. For more information, visit



Nada Atieh
Director of Public Relations and Communications
Kingdom Centre, P.O. Box 231000
Kingdom of Saudi Arabia