The rocky road for grocery retailers isn’t over. Even as many saw booming sales in 2020, they also faced severe growing pains as they tried to manage people, processes and technology to keep up with consumer demand during a pandemic. A year later, some of the pressures brought by the pandemic have eased, but grocers can’t afford to relax.
As more people return to life near-normal, working in offices and dining in restaurants, a new challenge emerges: attracting and retaining customers who no longer rely solely on grocery stores for most of their meals.
At the same time, some of the changes from the pandemic won’t go away. Shoppers have grown accustomed to online grocery shopping, curbside pickup and grocery delivery—and they aren’t going to give those conveniences up.
Read the full article from Winsight Grocery Business