The mass exodus out of the office and into remote work due to COVID-19 left corporate learning and development leaders in a vacuum. The instructor-led courses, onboarding sessions and in-person events they built their calendars around were indefinitely put on hold, and newly remote workers and frontline staff were clamoring for new ways to learn.
Two things occurred right away, said Stacey Dietsch, a partner in management consulting firm McKinsey’s People and Organizational Performance group. The first was an assessment of every piece of content that was delivered in person to determine what could be put on hold and what had to be converted to digital delivery. The second was to identify what new skills people needed to be productive in the new virtual environment.
That skills reassessment included the corporate learning team. “We saw a lot of reskilling of L&D professionals this year,” Dietsch said.
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