Walmart Canada Offers Personalized Training To 5,000 Supply Chain Workers

There’s lots of potential danger in supply chain operations: work at distribution centers involves using heavy equipment to pick, pack and move products at an extremely fast pace. Walmart’s U.S. division achieved dramatic safety improvements with a daily training solution that provides personalized short quizzes on safety topics, helping change on-the-job behaviors of more than 750,000 associates at 150 DCs. Recordable incidents at eight DCs decreased by 54% during the pilot program, and voluntary participation rates have consistently topped 90%.

Walmart Canada is seeking to replicate those results by deploying the Axonify training solution. The implementation is part of a $3.5 billion investment designed to improve Walmart Canada’s e-Commerce operations and will be used specifically to reinforce critical safety concepts for 5,000 supply chain associates working at 10 DCs across the country.

When the solution is completely deployed, “we can create a single touch point for all the associates,” said Francis Lalonde, VP of Transportation at Walmart Canada in an interview with Retail TouchPoints. “If we need to focus on one particular aspect of safe working for everyone, we can push it via Axonify.”

However, Lalonde expects the biggest benefits to come from the fact that each employee’s training is personalized — not just for their job role, but also for their individual strengths and weaknesses. During their downtime, employees can review three- to five-minute training modules and answer quiz questions. “If you’re good with answering one type of question but not another, the AI module figures out who is doing well, in which parts of the business,” said Lalonde. Questions are designed both to reinforce what’s already been learned, and to add to each employees’ safety consciousness and expertise.

Read the full article from Retail TouchPoints

Let’s work together to drive frontline performance in all the right ways.