Communication with AxonifyWatch Video
You count on your frontline to deliver amazing customer experiences, but keeping everyone in the loop on the important updates they need to do their job can feel like a game of broken telephone. So, how do you make sure frontline employees are in the know—especially when they don’t have access to email? With Axonify it’s a snap to deliver consistent messages where your employees will actually see them right in the training solution they use every shift. Here’s how it works.
This is Steve, a senior leader at Athlete Apparel. With a new product promotion launching, he needs to share an update with frontline employees. So, he creates a message outlining all the things employees need to know, targets it to his sales employees, then shares it through Axonify.
When his people log in to complete their daily training his message will be the first thing they see, so they can hit the floor with the details they need to delight customers. And if any employees need to reference the promotion again, they can easily spot it in their message feed.
Communicating through Axonify isn’t just for HQ. Frontline managers can also reach their teams directly with important messages, keeping everyone on the same page. Analytics make it easy to see who’s read messages and who needs a follow up.
The days of relying on word of mouth or bulletin board posts to communicate important updates to your frontline are over. Now, in just a few clicks, you can push updates to them in the moments that matter most. So you can feel confident every employee has the information they need to deliver amazing experiences that keep your customers coming back for more.