How Highly Successful Retailers Keep Their Employees EngagedWatch Video
In today’s retail world, the customer is king and their experience with your brand can make or break your success. In fact, 1 in 3 customers will leave a brand they love after just one bad experience.
So here’s a question: if customer experience is so important, why do 70% of CX transformations fail?
It’s because frontline employees don’t feel engaged. And when they aren’t engaged, they aren’t invested in helping the business succeed.
Axonify can help. It’s the platform that let’s you onboard associates in record time, making sure they understand their role in bringing your brand promises to life. Then it continually reminds associates of the key things you need them to do each shift, adapting to fill their knowledge gaps with personalized, bite-sized bursts of information in a way that really sticks.
You can broadcast targeted message to keep everyone connected to your vision, mission and values. And, with recognition and rewards baked in, they feel appreciated and motivated to keep coming back for more.
All of this happens in only 3-5 minutes per shift, on any device, from anywhere, no email address required. And the best part? You get real-time insights that clearly show who’s performing well and who needs more attention, so you can focus your efforts where they’re needed the most.
These retailers relying on Axonify to engage their associates on a whole new level:
Logos from Bloomingdale’s, At Home, Southeastern Grocers, Northate Gonzalez Market, Briscoes, Festival Foods, M&M Food Shops.
Because they know the only way their customers will love the experience is if their frontline employees do, too.
Learn how you can deliver an amazing employee experience at axonify.com/retail.