PODCAST

The 80 Percent

Welcome to The 80 Percent, a podcast about the impact of the frontline workforce. In each episode, JD and Richia share a story about how frontline employees are making a difference in their organizations and communities. You’ll learn how companies are evolving their training and support tactics to empower their frontlines. You’ll take away practical ideas for how you can drive measurable business results through improved frontline performance.