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The 80 percent
Podcast

Welcome to The 80 Percent, a podcast about the impact of the frontline workforce. In each episode, you’ll learn how companies are evolving their training and support tactics to empower their frontlines. You’ll take away practical ideas for how you can drive measurable business results through improved frontline performance.

12
Jan
07
Jan
07
Dec
30
Nov
23
Nov
09
Nov
22
Sep
07
Sep
24
Aug

Episode 10: Resilience in Grocery (Part 2)

We launched The 80 Percent in April with a visit to the grocery store to find out how essential workers were coping during the beginning of the pandemic. Now, four months later, we’re returning to the grocery story to find out how businesses and
Communication Engagement
23:32
07
Aug

Episode 9: Sustaining Frontline Resilience

“Resilience” is the official buzzword of 2020 – just outpacing “unprecedented.” We’re all doing our best to keep moving forward as we face an uncertain future. What can organizations do to build resilience within their frontline teams? How can
Performance
23:59
27
Jul

Episode 8: The Realities of Reskilling

Reskilling. Is it more than just a buzzword? How do organizations have to change so they can reskill their employees faster? And how can a renewed focus on frontline reskilling help companies overcome unprecedented
Reskilling/Upskilling
19:32
13
Jul

Episode 7: The Secrets of Frontline Engagement

If you build it, will they come? This question is about more than baseball fields. A learning solution will not have the intended impact if no one uses it. This is especially true on the frontline, where time is tight and development needs are personal. How
Engagement Communication
22:24
29
Jun

Episode 6: Frontline Forward

Grocery store workers. Retail associates. Contact center employees. Delivery drivers. We’ve always relied on frontline employees. But for many people, it took a pandemic to recognize just how important these employees
Performance
20:33
15
Jun

Episode 5: Part 2: Global Stories from the Frontline

How can frontline training be improved in manufacturing? How important is coaching in a contact center? How can we put the employee at the center of our workplace learning strategy? Our panelists share stories of how companies around the world are improving
Performance Engagement Measurement
13:39
01
Jun

Episode 4: A Global Perspective

Five continents. Five experts. One frontline story. JD calls on some of the smartest people in the global talent development community to explore how workplace disruption is fundamentally changing the ways organizations support frontline
Performance
23:08
15
May

Episode 3: Still Learning At Home

In episode 3 of The 80 Percent, JD conducts an old-school investigation to find out how companies are helping their frontline workers continue learning from
Engagement Communication
13:24
04
May

Episode 2: Frontline Disrupted

In episode 2 of The 80 Percent, we tell the story of three people who have suddenly found themselves on the frontline in new jobs. We explore their unique transitions, including onboarding experiences and on-the-job support, as well as the emotional toll
Reskilling/Upskilling Onboarding
13:40
20
Apr

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