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The 80 percent
Podcast

Welcome to The 80 Percent Podcast, where we explore the frontline experience and what it means to be an essential employee in the evolving world of work. Get to know incredibly smart, talented leaders from around the world in industries like retail, grocery, contact centers, finance, logistics and technology. Learn how they provide right-fit support and empower their frontline teams to drive meaningful business performance every day.

12
Apr
22
Mar
08
Mar
22
Feb
08
Feb
25
Jan
12
Jan
07
Jan
07
Dec
30
Nov
23
Nov
09
Nov
22
Sep
07
Sep
24
Aug
The 80 Percent Podcast

Episode 10: Resilience in Grocery (Part 2)

We launched The 80 Percent in April with a visit to the grocery store to find out how essential workers were coping during the beginning of the pandemic. Now, four months later, we’re returning to the grocery story to find out how businesses and
Communication Engagement
23:32
07
Aug
The 80 Percent Podcast

Episode 9: Sustaining Frontline Resilience

“Resilience” is the official buzzword of 2020 – just outpacing “unprecedented.” We’re all doing our best to keep moving forward as we face an uncertain future. What can organizations do to build resilience within their frontline teams? How can
Performance
23:59
27
Jul
The 80 Percent Podcast

Episode 8: The Realities of Reskilling

Reskilling. Is it more than just a buzzword? How do organizations have to change so they can reskill their employees faster? And how can a renewed focus on frontline reskilling help companies overcome unprecedented
Reskilling/Upskilling
19:32
13
Jul
The 80 Percent Podcast

Episode 7: The Secrets of Frontline Engagement

If you build it, will they come? This question is about more than baseball fields. A learning solution will not have the intended impact if no one uses it. This is especially true on the frontline, where time is tight and development needs are personal. How
Engagement Communication
22:24
29
Jun
The 80 Percent Podcast

Episode 6: Frontline Forward

Grocery store workers. Retail associates. Contact center employees. Delivery drivers. We’ve always relied on frontline employees. But for many people, it took a pandemic to recognize just how important these employees
Performance
20:33
15
Jun
The 80 Percent Podcast

Episode 5: Part 2: Global Stories from the Frontline

How can frontline training be improved in manufacturing? How important is coaching in a contact center? How can we put the employee at the center of our workplace learning strategy? Our panelists share stories of how companies around the world are improving
Performance Engagement Measurement
13:39
01
Jun
The 80 Percent Podcast

Episode 4: A Global Perspective

Five continents. Five experts. One frontline story. JD calls on some of the smartest people in the global talent development community to explore how workplace disruption is fundamentally changing the ways organizations support frontline
Performance
23:08
15
May
The 80 Percent Podcast

Episode 3: Still Learning At Home

In episode 3 of The 80 Percent, JD conducts an old-school investigation to find out how companies are helping their frontline workers continue learning from
Engagement Communication
13:24
04
May
The 80 Percent Podcast

Episode 2: Frontline Disrupted

In episode 2 of The 80 Percent, we tell the story of three people who have suddenly found themselves on the frontline in new jobs. We explore their unique transitions, including onboarding experiences and on-the-job support, as well as the emotional toll
Reskilling/Upskilling Onboarding
13:40
20
Apr

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